Altice USA Sucks Customer Reviews and Feedback
Altice USA, Inc., commonly known as Altice, is an American cable television provider with headquarters in New York City. It delivers pay television, Internet access, telephone services, and original television content to approximately 4.9 million residential and business customers in 21 states.
As a multiple-systems operator, the company operates the Optimum and Suddenlink brands, which it plans to rebrand under the Altice name. The company also provides international news through the February 2017 U.S. launch of i24NEWS and local news through News 12 Networks.
With its combined brands, Altice USA is the fourth-largest cable provider in the U.S., having customers residing in the New York City tri-state area, as well as several midwestern and southern states.
Kenya U. shared her opinion about Altice USA on Better Business Bureau® in August 2020:
"This company is such a sham. They are the only internet provider in my area besides dish or *** so obviously have To have them. Their service works SOMEtimes. It goes out all the time without any valid reason or cause. They charge a ridiculous amount for the worst service! Their Customer Service is basically no existent since you can never get through and if you do it’s after a ridiculous wait time and 3/4 times your call gets “cut off” mysteriously when you finally get to a person. No callback or anything just cut off! Furious customer with no options here".
Direct Sales Representative alshitce (Former Employee) says"I did everything what I was supposed to do at work I committed myself so much to the company the company made changes constantly they’ll treat you like for them you just a number they don’t care about performanceStay away from SalesStay away from Sales"
Customer service (Former Employee) says"Employees are not valued. Management don't care about employees. There is no consideration for loyalty. It's hard to get approved for a whole vacation week."
Technical Support Representative (Former Employee) says"pretty much the worst place to work for i was paid well but after 3 years came out with and anxiety and depression disorder. Heard it went even further down hill when altice took over.micro managed to the extreme"
ERC- SERVICIO AL CLIENTE (Former Employee) says"El peor proyecto que he estado jamas, mal ambiente de trabajo queue back to back... Una pesadilla"
Corporate Executive Customer Relations Specialist (Former Employee) says"No response to provide regarding this company. I complied with the daily work required. Contact center resolution specialist. The company has changed in a negative way."
Retail Sales Agent (Current Employee) says"Hours worked is rounded down to short your pay, for example you work until 7:25pm they pay you until 7:00pm. No room for advancement. Overtime will be paid on one check, and retracted on the next. Commission has been cut 90% over the last 2 yearsFlexible break times as long as more than 2 people are working.Pay, management, no work life balance."
Technical Support Representative (Former Employee) says"Horrible place. I was thrown in a cubical. It was a nightmare. Felt as if I was back in college. Taking test every other week. I hope the new owners are running a farewell company."
Field Service Technician (Current Employee) says"AlticeUSA has a horrible management team as well as a disconnected senior executive staff that has no ability to relate to their workers or their day to day activities. They pay onboarding workers less than those who work at fast food chains and they're constantly cost cutting and making the staff they have available do more than intended. You work nonstop, and sometimes without lunch breaks. If you want check it out yourself and you'll see."
BBT III (Current Employee) says"Since Altice USA took over Cablevision the company has went down hill from no employee recognition, employees are treated unfairly the whole culture has changed from a great place to work to a horrible place to workNo prosLack of communication from management"
Technical Support Representative (Former Employee) says"Schedules are weekends and nights, changes every 6 months. Poor work life balance. The company is constantly downsizing and looking for cuts to fund their new products. This is done at the cost of quality and the customer.LocationManagement is closed to change."
Care Assistant (Former Employee) says"This has to be the worst place to work. They need donkeys not carers. Carers are stressed stretched to the limits. The manager is rude and very 2 faced with all staff."
Optimum Store Coordinator (Former Employee) says"I have nothing to say. They are horrible the company is nothing like it was ... it is now destroyed and they ruined many many lives doing so .... they are disgusting and all the current employees say the same thing"
Field Technician (Current Employee) says"Ever since Altice came in and fired almost all of the in-house staff and faculty it has been nothing but misery from everyone in the field. The executives have essentially eliminated all of the positions within the Altice core, and created their own subsidiary called Altice technical services and given all of us and ultimatum; either you take less pay and no benefits and work for ATS or leave.You have a jobPay, hours, schedule, lack of benefits."
Cable Technician (Former Employee) says"Greedy pathetic people. Ruined all that was good. Management does not care at all about the employees. They only care about profit and screwing over not just the employees but customers as well.Not working for themWorking for them"
IT Engineer (Former Employee) says"The company out sources most of the IT and the management is reactive in troubleshooting the issues instead of being proactive. It can do lot better with the in house IT than inexperienced offshore who are not skilled enough."
TECHNICAL SUPPORT (Former Employee) says"Peer stack ranking. low moral, no value in senior employees, no knowledge of showing customer or employee value. Hazardous work environment, office infestations."
Customer service. Dispatcher (Former Employee) says"Worked for them for 11 years. Accomplished many things, held different positions there. Be weary because seeing that this is an "at will " company they will let you go over the most trivial things especially if you have tenure with them.I was let go over a joke... 11 years and they threw me away like I was trash, completely devastated me. Overall the company was ran better when they were Cablevision, once altice came in to play it went downhill. They have no loyalty to their employees.Money. Room for growth. They pay for educationHigh turnover and will fire you over trivial things"
Customer Service Representative (Former Employee) says".Company merger acquisition, removed seniority, benefits, sick,vacation, bonuses and perks removed, and then company start firing employees, eliminated senior staff and replaced.none all removed eveng coffee and cafeteria utensilsbreaks removed and only given a 1/2 unpaid lunch"
Retail Sales Associate (Former Employee) says"Commission was always changing. You have to sell things to current customers that have what they need & do not want. Very stressful company to work for.Paid time offPoor management"
Technician (Former Employee) says"They dont care about you or the customers. If a customer complains about 1 thing fix that and leave. We used to fix the entire house now we dont even bother. Let the customers pay $80 for the call. Eventually they will stop calling cause they dont want to pay the fee is the idea. Dont work for this company. It was horrible"
Justin Park says"Too many sales pitches, rather than focusing on customer service.
Re: Order # 24063091 and account number 07870-802687-02.
Placed this order on 8/5 and canceled this order on phone on 8/6 and person told me I would receive my refund in 2 weeks. I still haven't received refund after 21 days after canceling, let alone confirmation email stating order had been canceled. Twitter, chat, email support all just sales pitched without focusing on my refund when inquired.
Eventually had to get credit card company involved to file a dispute (Other similar reviewers, PLEASE DO THIS instead of wasting your time), also plan on filing a BBB report for stealing my money.
Company needs serious management improvements on handling issues. How are you so full of pride when another big provider (V*) near me provides the same level of speed for 2/3 cost?
I plan to switch out provider for my other account not because of only price, but because of the level of service I received in recent weeks."
National Post says"Cable giant Altice USA offers to buy Cogeco and sell Canadian assets to Rogers https://t.co/V7Gd7GVzZ5"
Cartt.ca says"RT @gregobr: Altice buying Cogeco USA - Rogers buying Cogeco's Canadian assets for $4.9B https://t.co/RRX2nPQArJ"
Greg O'Brien says"Altice buying Cogeco USA - Rogers buying Cogeco's Canadian assets for $4.9B https://t.co/RRX2nPQArJ"